Touch controls can fail because an overlay intercepts input, the phone is hot, the screen protector creates missed touches, accessibility features change gestures or the game layout is corrupted.
Short answer: Cool the phone, clean and test the screen outside the game, close overlays and reset only the game control layout.
Check the likely cause first
- Use a drawing or notes app to test the same screen area.
- Check whether floating chat heads, screen recorders or accessibility tools overlap controls.
- Rotate the device and test whether the dead area follows the game button or the physical screen.
Fix it in the safest order
- Clean and dry the screen, remove gloves and let an overheated phone cool.
- Close overlays and restart the game.
- Reset the in-game HUD or control layout after taking a screenshot of custom settings.
- Update the game and system; test without a thick or damaged screen protector if safe.
Before changing storage, account or network settings, confirm that the game came from its official store listing. WP Phone does not recommend modified APKs, unofficial top-up pages or account sellers.
How to confirm the fix
Use a practice mode to test every edge, multi-touch gesture and repeated tap without risking a ranked match.
What not to do
- Do not press harder on a cracked or lifting display.
- Do not install touch calibration apps that request broad permissions.
When to contact support
Seek device service if the same physical area fails in system apps, or contact the publisher if only one game layout fails.
Use the official game directory to verify download routes, and review the safe download checklist before reinstalling.