Games accumulate patches, language packs, high-resolution assets, replays and cache. Deleting the wrong data can remove local progress.
Short answer: Link the account and confirm cloud sync, remove recordings and optional packs in-game, then clear cache rather than storage on Android.
Check the likely cause first
- Open system storage details to separate app, data and cache.
- Review in-game resource management for languages, maps and HD packs.
- Confirm whether screenshots and recordings are stored outside the game.
Fix it in the safest order
- Record the player ID and test the recovery method.
- Delete unneeded recordings and downloads through the game interface.
- On Android clear cache only; on iPhone use the game’s resource manager before offloading or deleting.
- Reinstall only after verifying that progress and purchases are server-linked.
Before changing storage, account or network settings, confirm that the game came from its official store listing. WP Phone does not recommend modified APKs, unofficial top-up pages or account sellers.
How to confirm the fix
Reopen the game, check the player profile and download only resources used by your preferred modes.
What not to do
- Do not clear app data on a guest account.
- Do not use cleaner apps with broad file access.
When to contact support
Ask the publisher which folders are disposable if storage immediately regrows after an official cleanup.
Use the official game directory to verify download routes, and review the safe download checklist before reinstalling.